Refund policy

If there is an issue with your order, please reach out to us via email, phlor.store@gmail.com or Instagram DMs @phlor.store .

Your happiness is our goal we would love to discuss how resolve and fix the issue.  All Items can be replaced completely free of charge. Refunds can be implemented if the customer is not 100% happy with their package. No returns on cosmetic items, apparel & accessories only.

Return shipping address: 

Phlor, 151 andrew ave, 

apt 148. building 14, Naugatuck CT 06770 

Please note we currently a very small business any issues can be easily resolved with a personal conversation with the owner/maker :). No two items are the same, each item is made from hand. We are not responsible for any allergies or complications. All of our ingredients are listed in our blog post . All items are made as with love with the intent to make you feel beautiful.